Shivani Dubey

Articles by Shivani Dubey

Last modified: January 16, 2026

Microsurveys: Your One & Done Solution for High Response Rate & UX

It doesn’t matter how awesome your product is or if you offer the best-in-the-biz user experience; long surveys are not customers’ cup of tea. You can’t expect a high response rate on your surveys if they demand a chunk of user time. More so, surveys with random questions without aim make the matter worse. So,...

Last modified: August 28, 2025

Customer Persona Pain Points: Identify and Fix Them

Wouldn’t it be magical if there was a product to ease major customer pain points within minutes? Sadly, we don’t live in a perfect world. Modern customers want to engage with a business that listens to them and works hard to resolve their pain points. But only if it were that easy to know what...

Last modified: July 3, 2026

Website User Behavior Analysis: Methods That Work

User behavior is key to understanding how your users interact with your brand and products. And once you analyze that interaction, you’ll be able to discover any pain points that exist and improve customer experience. But how do you analyze user behavior in the first place? Let’s say you have a brick-and-mortar store where you...

Last modified: September 5, 2025

How to Increase App Rating in Play Store: 11 Game Changing Tips

Raise your hand if you also aggressively read reviews and ratings for every app you download. For many users, reviews and ratings can make or break their minds about an app. It’s how they distinguish a good app from a bad one. But they are equally, if not more, crucial for app owners. App ratings...

Last modified: March 20, 2026

How to Handle Negative Customer Feedback: 10 Detailed Steps

Getting a bad review can feel crippling. But learning how to respond to negative feedback from customers can help you grow and improve your products

Last modified: July 3, 2026

How to Conduct Successful On Site Surveys on Your Website

Conduct on-site surveys on your website to know who your visitors are, what they think about your website, why they leave and improve conversions.

Last modified: March 20, 2026

50 Consumer Behavior Survey Questions to Understand Your Customers

Customer experience is everything! 75% of consumers are willing to pay extra for a positive experience. This highlights how crucial it is to understand your audience. Whether you’re just starting out or you’ve been in the business for a while, building meaningful connections begins with asking some key questions: Who are your customers? What drives...

Last modified: August 26, 2025

Customer Feedback Loop: What Is It & Best Ways to Close It

Want to create a customer feedback loop that works? Explore detailed steps & practical tips to design a constant feedback loop & improve customer experience

Last modified: March 20, 2026

50+ UX Survey Questions to Understand Your Users’ Needs

Discover the most useful user experience survey questions to create an amazing experience for your users. Learn how to ask them with the best UX practices.

Last modified: June 5, 2026

23 Customer Communication Tools For Positive Interactions

I’ve been there, trying to really understand what customers think without drowning in emails, missed calls, or guesswork. The truth is, getting honest feedback and quick answers is tough. Customers get frustrated, teams get overwhelmed, and vital insights slip through the cracks. That’s why I turned to customer communication tools. They help you collect real...