Shivani Dubey is a seasoned writer and editor specializing in Customer Experience Management. She covers customer feedback management, emerging UX and CX trends, transformative strategies, and experience design dos and don'ts. Shivani is passionate about helping businesses unlock insights to improve products, services, and overall customer experience.
Explore best business survey questions to collect meaningful data from your customers and employees. Improve your products, services, and work environment
Eyeing SurveyMonkey alternatives that are just as good or even better than SurveyMonkey? We’ve got you covered! SurveyMonkey is, without a doubt, an excellent survey solution and a top pick for tons of businesses out there. But that does not mean that there aren’t better alternatives out there. We are going to give you 15...
Data storytelling can help your business in more ways than one. Learn how to tell a story with data to inspire solutions from feedback to drive your business.
Is your current NPS software really helping you grow or holding you back? I know how frustrating it can be to juggle clunky features, limited reporting, and survey tools that just don’t fit your workflow. NPS tools aren’t just about asking one simple question. They’re powerful platforms that help you gather honest customer feedback, identify...
Discover the secret to create highly effective landing pages that drive conversions. Learn how to make a good landing page that turns visitors into customers.
Among many survey types that either offer you qualitative or quantitative insights, the Likert Scale gives you the best of both worlds. To best describe the Likert scale in brief, it’s a 5 or 7 point scale that collects qualitative data in the form of options that say“I agree” or “I disagree” and represents these...
Want to know how brands use customer feedback to improve customer experience? Here’s a list of companies that use customer feedback to stay on top of their game.
You typed “best customer feedback software” into Google, and somewhere along the way, you landed on Qualtrics. That’s precisely how most of us discover it. It’s big. It’s powerful. It shows up everywhere, but once you start using it—or trying to—you hit a wall. Maybe it’s the pricing, maybe it’s the endless configuration, or maybe...
Customer insights and feedback sit at the helm of your marketing and product strategies. They educate about how customers think, their backgrounds, buying behavior, and preferences. In fact, businesses that leverage customer behavior to extract customer insights outperform their competitors by 85% in sales growth. If used correctly, client feedback data can help you create...