{"id":9049,"date":"2022-05-06T07:57:06","date_gmt":"2022-05-06T07:57:06","guid":{"rendered":"https:\/\/qualaroo.com\/blog\/?p=9049"},"modified":"2026-06-05T07:08:23","modified_gmt":"2026-06-05T07:08:23","slug":"15-best-ux-research-tools-software-for-2023","status":"publish","type":"post","link":"https:\/\/web-staging.qualaroo.com\/blog\/15-best-ux-research-tools-software-for-2023\/","title":{"rendered":"16 Best UX Research Tools & Software (Tried & Tested)"},"content":{"rendered":"Every growth-stage product team hits the same roadblocks: Why are users dropping off? Where\u2019s the friction in onboarding? Will this new feature actually land?<\/span> The fastest way to get answers\u2014and ship better experiences\u2014is by using the right <\/span>UX research tools: platforms that help you collect direct user feedback, observe behavior, and validate design decisions through surveys, usability tests, heatmaps, and more.<\/span> We built this guide for teams who are:<\/span>\n
    \n \t
  • Validating MVPs or new features<\/span><\/li>\n \t
  • Pinpointing why users churn or abandon<\/span><\/li>\n \t
  • Streamlining onboarding and product flows<\/span><\/li>\n \t
  • Collecting continuous feedback to guide roadmap decisions<\/span><\/li>\n<\/ul>\nAt Qualaroo, we\u2019ve tested these tools ourselves across surveys, heatmaps, interviews, prototype tests, and more. This isn\u2019t theory. It\u2019s a practical playbook.<\/span> Now let\u2019s explore different UX survey tools that can help you develop an amazing user experience. <\/span>\n\n\n\n\n\nShort on time? I\u2019ve added a comparison table below to make it easier for you to skim and choose your pick.<\/b>\n\n\n\n\n\n\t\n\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t\n\t
    Tool<\/th>User Rating
    \n(G2 & Capterra)<\/th>    		Free Plan<\/th>Core Strength<\/th>Starting Price<\/th>Key Integrations<\/th>\n<\/tr>\n<\/thead>\n
    Qualaroo<\/a><\/td>4.8 (Capterra)<\/td>Yes<\/td>In-app surveys, NPS, user feedback, contextual & targeted surveys, AI sentiment analysis, customer experience insights<\/td>$19.99\/month.<\/a> Forever-free plan available with all premium features<\/td>Intercom, HubSpot, Slack, Figma (via API)<\/td>\n<\/tr>\n
    ProProfs Survey Maker<\/td>4.8 (Capterra)<\/td>Yes<\/td>Surveys + quizzes for UX & onboarding<\/td>$19.99\/month. Forever-free plan available with all premium features<\/td>Salesforce, Mailchimp, MS Teams<\/td>\n<\/tr>\n
    Maze<\/td>4.5 (G2)<\/td>Yes (1 active study per month.)<\/td>Prototype testing & concept validation<\/td>$99\/month<\/td>Figma, Adobe XD<\/td>\n<\/tr>\n
    Userlytics<\/td>4.4 (G2)<\/td>No<\/td>Global panel + PIP usability sessions<\/td>$34\/month<\/td>Slack, Zoom, MS Teams<\/td>\n<\/tr>\n
    Lookback<\/td>4.3 (G2)<\/td>No<\/td>Live interviews + screen recording<\/td>$25\/month<\/td>Google Calendar, Notion (via embed)<\/td>\n<\/tr>\n
    Dscout<\/td>4.5 (G2)<\/td>No<\/td>Diary studies, video surveys, live testing<\/td>3000<\/td>Slack, Figma (via link), Zoom<\/td>\n<\/tr>\n
    User Interviews<\/td>4.6 (G2)<\/td>No<\/td>Participant recruitment & CRM<\/td>$36\/session<\/td>Zoom, Google Calendar<\/td>\n<\/tr>\n
    Ethnio<\/td>4.2 (G2)<\/td>Free Trial of 14 days<\/td>Automated screeners + incentives mgmt<\/td>$12\/month<\/td>Slack, Segment, Zoom<\/td>\n<\/tr>\n
    Optimal Workshop<\/td>4.4 (Capterra)<\/td>No<\/td>Info architecture testing (tree, card sort)<\/td>$107\/user\/month<\/td>Figma, Jira, Google Analytics<\/td>\n<\/tr>\n
    Lyssna (Formerly UsabilityHub)<\/td>4.5 (G2)<\/td>Yes (Limited to 2-min length for tests and surveys)<\/td>Quick tests (first click, preference)<\/td>$75\/month<\/td>Figma, Slack<\/td>\n<\/tr>\n
    UserTesting<\/td>4.5 (G2)<\/td>No<\/td>Scalable video-first UX testing<\/td>Contact for quote<\/td>Salesforce, Segment, GA<\/td>\n<\/tr>\n
    Mixpanel<\/td>4.6 (G2)<\/td>Yes (Limited up to 5 saved reports)<\/td>Product & funnel analytics<\/td>Contact for quote<\/td>HubSpot, Amplitude, Google BigQuery<\/td>\n<\/tr>\n
    Told<\/td>4.9 (Capterra)<\/td>Yes (Limited to 1 seat and 1 survey)<\/td>Persona builder + journey map + surveys<\/td>Contact for quote<\/td>Figma (manual), Slack<\/td>\n<\/tr>\n
    UXtweak<\/td>4.7 (G2)<\/td>Yes (Limited to 1 User license)<\/td>All-in-one UX suite + 155M+ user panel<\/td>\u20ac92\/month<\/td>Figma, Slack, Google Tag Manager<\/td>\n<\/tr>\n
    Loop11<\/td>3.6 (G2)<\/td>No<\/td>Unmoderated usability & A\/B testing<\/td>$199\/month or
    \n$179\/month (billed annually)<\/td>    		Google Tag Manager, Jira<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n\n\n\n\n\n

    <\/span>16 Essential UX Research Tools to Improve User Experience<\/span><\/h2>\n\n\n\n\nHere\u2019s the UX research tools list you can implement in your business. Each category groups tools by their core strength and primary use case, helping you instantly identify the right fit for your current UX challenges.<\/span>\n

    In-Product Surveys & Contextual Feedback<\/h3>\nThis category is for product teams that want to stop guessing and start optimizing\u2014right from inside the product. Here are the top tools for in-product and contextual surveys:\u00a0<\/span>\n\n\n\n\n

    1. Qualaroo – Best for In-App Surveys, NPS & User Feedback<\/h4>\n