{"id":6590,"date":"2021-10-19T06:43:01","date_gmt":"2021-10-19T06:43:01","guid":{"rendered":"https:\/\/qualaroo.com\/blog\/?p=6590"},"modified":"2026-06-19T13:08:43","modified_gmt":"2026-06-19T13:08:43","slug":"best-live-chat-software","status":"publish","type":"post","link":"https:\/\/web-staging.qualaroo.com\/blog\/best-live-chat-software\/","title":{"rendered":"Best Live Chat Software Solutions To Consider This Year"},"content":{"rendered":"\n

Are you searching for the best live chat software that meets your customer service and support needs?<\/strong><\/p>\n\n\n\n

If that\u2019s a YES, then you\u2019ve landed on the right page.<\/p>\n\n\n\n

There are a lot of businesses that search for the best live chat software options in the market. That\u2019s because they\u2019ve understood the benefits it brings to the table. With the right live chat solution<\/a>, your business can answer customer queries in real-time, reduce response time, improve agent productivity, and much more.<\/p>\n\n\n\n

And if you\u2019re one of these businesses who\u2019ve understood what a live chat can do for your business, then we\u2019ll find the right customer support software that matches your support needs. <\/p>\n\n\n\n

But first, let\u2019s take a quick look at all the live chat solutions we plan to explore and review.<\/p>\n\n\n\n

<\/span>What is Live Chat Software?<\/span><\/h2>\n\n\n\n

Live chat software for websites is a customer service and support tool to help businesses connect and engage with site visitors in real-time.<\/em><\/strong> With a live chat widget, you can monitor visitors\u2019 behavior, understand what they\u2019re looking for, initiate a chat, and engage them in a conversation.<\/p>\n\n\n\n

Once you implement live chat<\/a>, it helps your business get in touch with the right target audience. What\u2019s more, you can reduce response time<\/a> and ensure that customers get a solution in real-time.<\/p>\n\n\n\n

<\/span>How to Select the Best Live Chat Software for Your Website<\/span><\/h2>\n\n\n\n

With multiple live chat solutions offering the same functionality, it can get tricky for businesses to invest in the best software. It can pose quite a challenge for you whether you want to replace existing live chat software or gain a competitive edge just like your competitors in the market.<\/p>\n\n\n\n

we\u2019ve listed the top 5 criteria to help you choose the best live chat software<\/a> effectively and faster.<\/p>\n\n\n\n

1. Offers Simpler User Interface<\/strong><\/h4>\n\n\n\n

The first thing you need to check out in a live chat solution is its interface. Your agents should be able to work around the software once brought on board. If they keep on asking questions about the software or fail to find necessary features on time during an ongoing conversation, then it means that the tool has a steep learning curve. That won\u2019t be good in the long run.<\/p>\n\n\n\n

2. Matches Your Budget Expectations<\/strong><\/h4>\n\n\n\n

While searching for the best live chat software for your business, you need to make sure it matches your support budget. This budget will include hiring the right resources and the tools that will help them build a better experience for your customers. That\u2019s why you need to look for tools that fit within your support budget and hold the capacity to scale with your growing team.<\/p>\n\n\n\n

3. Makes Support Automation Possible<\/strong><\/h4>\n\n\n\n

You need to have a live chat widget that keeps you informed about how many visitors are already in the queue and manages them simultaneously. Look for live chat tools that offer chatbot functionality<\/a> to all their users. It will help your agents to focus on complex queries that take more time to resolve.<\/p>\n\n\n\n

4. Provides Integration with Third-Party Platforms<\/strong><\/h4>\n\n\n\n

Let\u2019s face it; it isn\u2019t easy for your agents to see the information of your existing customer on one platform and answer their questions on another. That\u2019s why we see many live chat providers offering integrations with popular platforms to create an integrated system that helps agents multitask efficiently. This is one of the reasons why we urge you to look for live chat support apps that offer multiple integrations that simplify work for your agents.<\/p>\n\n\n\n

5. Allows collecting real-time feedback <\/strong><\/h4>\n\n\n\n

More than half of the customers prefer live chat over call to contact the support services, which makes it essential for you to assess the performance & efficiency of this channel at your end.<\/p>\n\n\n\n

Look for a tool with an inbuilt feedback system like post-chat surveys<\/a> to collect customer satisfaction (CSAT) ratings. It will allow you to ask for instant feedback about the chat experience and effectiveness of the agent right into the chat window.<\/p>\n\n\n\n

You can also use a dedicated feedback tool like Qualaroo<\/a> to send a separate survey via mail or SMS if the customer doesn\u2019t fill the initial post-chat survey. It will let you ask more in-depth questions as customers can complete it at their convenience.<\/p>\n\n\n\n

6. Helps You Offer 24×7 & 365 Days Support Experience<\/strong><\/h4>\n\n\n\n

Merely offering 24×7 support isn\u2019t enough for your customers. They now want your business to be available 365 days in a year as well. That\u2019s why you should look for a live chat app<\/a> that offers a mobile app<\/a> as well, possibly the one that supports all web app features. <\/p>\n\n\n\n

<\/span>14 Best Live Chat Software <\/span><\/h2>\n\n\n\n

We\u2019ve seen five criteria that can help your business sort and select the best live chat software for your business. However, with multiple options available in the market, choosing one out of many becomes a challenging task. That\u2019s why we\u2019ve listed a total of 14 options from which you can select one that matches your needs.<\/p>\n\n\n\n

Let\u2019s get started.<\/p>\n\n\n\n

<\/span>1. ProProfs Chat<\/span><\/h3>\n\n\n\n
\"ProProfs<\/figure>\n\n\n\n

ProProfs Chat is one of the promising live chat solutions that met all our criteria. It is fast, easy to use, and installs at lightning speed on your website. All you have to do is copy and paste the code to your website. As one of the top live chat service providers, ProProfs helps you proactively connect and engage with visitors on your website.<\/p>\n\n\n\n

It helps you send proactive chat triggers<\/a> that can encourage your website visitors to connect with your brand in real-time. It even allows your agents to monitor visitors\u2019 browsing behavior and initiate chats with visitors manually. <\/p>\n\n\n\n

With its chatbot<\/a>, it becomes easier to initiate a conversation even in the absence of an operator. Not only does it help you target the right audience but it also assists you in establishing a personalized experience.<\/p>\n\n\n\n

And if that\u2019s not enough, then its integrations are sure to leave you satisfied. ProProfs Chat offers integration with more than 50 third-party platforms<\/a>. These are inclusive of popular platforms like Salesforce<\/a>, Microsoft Dynamics 365 CRM<\/a>, WordPress<\/a>, MailChimp<\/a>, Shopify<\/a>, and to name a few.<\/p>\n\n\n\n

Key Features:<\/strong><\/p>\n\n\n\n