{"id":3749,"date":"2020-06-05T06:43:41","date_gmt":"2020-06-05T06:43:41","guid":{"rendered":"https:\/\/blog.qualaroo.com\/?p=3749"},"modified":"2026-06-25T07:11:27","modified_gmt":"2026-06-25T07:11:27","slug":"how-to-improve-e-learning-tools","status":"publish","type":"post","link":"https:\/\/web-staging.qualaroo.com\/blog\/how-to-improve-e-learning-tools\/","title":{"rendered":"How to Improve E-Learning Tools With Feedback"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">The effectiveness of an e-learning tool can only be judged by how well it delivers a course content to educate and train its intended set of learners. But grading their performance at the end or asking them to fill out multiple surveys are not the only ways to judge its effectiveness.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Yet, getting proper feedback from the learners themselves is an excellent way to learn about the \u201cbehind-the-scenes-action\u201d that happens when a learner attempts a course using your tool.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">So how do you improve the e-learning experience?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Learning from the learners by asking them &amp; the course instructors the right questions at the right time, being specific and will ensure that your e-learning tools are built according to a strategy that is not only meaningful but also actionable.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After reading this blog, you\u2019ll learn what you can do to make your students and partners more successful with e-Learning tools. See how easy it is to learn from your students, collaborators, and corporate clients by <a href=\"https:\/\/qualaroo.com\/blog\/how-to-gather-feedback-without-distracting-the-customer-experience\/\">collecting feedback<\/a> in the right context, at the right time.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let\u2019s start by understanding in depth why feedback is so important.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Know_Why_User_Feedback_Matters\"><\/span>Know Why User Feedback Matters<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/edservices.wiley.com\/how-student-feedback-creates-better-online-learning\/\">User feedback can determine important factors<\/a> like identity and custom properties, such as which courses they are taking, whether they are taking a one-off course or pursuing a degree, etc. You can do that using a tool that captures feedback in a contextual but non-intrusive manner.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, with Qualaroo Nudges (learn more about them <a href=\"https:\/\/help.qualaroo.com\/what-is-the-qualaroo-nudge\">here<\/a>), you can find out this and much more including factors such as Geographic location, Time-on page, Page scroll length, Button click, Exit intent, and more that you can set as triggers for Nudges. They also let you:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Whitelist or blacklist by identity\/IP address etc.<\/li><li>Ask the user the right question at the right time<\/li><li>Create questions on the basis of user details like geographical location, paid\/unpaid subscription, <a aria-label=\"referral codes (opens in a new tab)\" href=\"https:\/\/growsurf.com\/blog\/referral-code\" target=\"_blank\" rel=\"follow noopener noreferrer\">referral codes<\/a> used &amp; many more<\/li><\/ul>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Watch: <\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=hciV49P_VSE\"><strong>How Qualraoo Survey Software Works<\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What is Qualaroo? See How Qualraoo Survey Software Works\" width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/hciV49P_VSE?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Now let\u2019s understand the scope of such feedback.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"User_Feedback_in_the_Context_of_E-Learning\"><\/span>User Feedback in the Context of E-Learning<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Serve Nudges in factor-specific situations e.g. when user shows exit intent<\/li><li>Seek feedback with custom questions or choose from a variety of <a href=\"https:\/\/qualaroo.com\/templates\/\">Qualaroo templates<\/a><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">To deliver delight to learners and instructors alike through the best e-learning software you can create, it is advisable to collect feedback before, during, and after courses.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, with Qualaroo Nudges, you can target users by any property (course selection, student vs. instructor, individual learner vs. corporate student etc.) that you can track on-site. Set up your nudge wherever students are:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>on your website or mobile site<\/li><li>within your web or mobile app<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">You can even set them on mockups for beta testing of new e-learning tools.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Watch: <\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=t1aOGfGRzEY\"><strong>Qualaroo Exit Survey Recipes<\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"Qualaroo Exit survey recipes\" width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/t1aOGfGRzEY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Take_E-Learning_Feedback_to_the_Next_Level\"><\/span>Take E-Learning Feedback to the Next Level<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\"><li>Use advanced targeting for serving appropriate Nudges to learners<\/li><li>Analyze responses visually and actionably through Sentiment Analysis&nbsp;<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Whether you want to tailor research questions to specific personas or only collect user insights for a particular use case, advanced targeting can help.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, you can target your Nudge based on virtually anything you can track on site with Qualaroo\u2019s advanced targeting capabilities, such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Learning about engagement by tracking the portion of the e-learning course completed, time spent on page etc.&nbsp;<\/li><li>Targeting a certain group by tracking cookies to see if the learner is using a paid or free version of services or whether they have used any referral or promo codes.<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">By asking the right question at the right time to the right learner, you gain invaluable insight into how to create or promote your e-learning software or course.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once feedback is collated, you can use <a href=\"https:\/\/qualaroo.com\/features\/watson\/\">Qualaroo\u2019s proprietary Sentiment Analysis<\/a>, powered by IBM Watson, to really understand how users feel about your e-learning tools and improve them.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s how it works:<\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"How to Use AI Sentiment Analysis on Customer Survey Responses\" width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/6XtwxzlABys?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\"><strong>Watch: <\/strong><a href=\"https:\/\/www.youtube.com\/watch?v=LM6FJQudPQc\"><strong>3 Ways Online Learning Platform Udemy Learns From Their Students<\/strong><\/a><\/p>\n\n\n\n<figure class=\"wp-block-embed-youtube wp-block-embed is-type-video is-provider-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"3 Ways Udemy Learns From Their Students\" width=\"1120\" height=\"630\" src=\"https:\/\/www.youtube.com\/embed\/LM6FJQudPQc?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Now_to_Do_It_Right_Here_Are_a_Few_Important_Dos_and_Donts\"><\/span>Now to Do It Right, Here Are a Few Important Dos and Don&#8217;ts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Create online learning tools for all ages &amp; abilities<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If there is one thing to keep in mind at all times during the designing phase of e-learning tools, it is that the pace and style of learning varies from individual to individual, and can vary widely among a group. Hence, design the feedback systems keeping this in mind.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Know when to use open-ended and closed-ended questions<\/strong><\/em><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Open-ended Questions<\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Such questions let users answer in their own words, forming their response the way they want and deciding how much information to give. Open-ended questions allow you to collect information that may not be possible to collect otherwise.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These questions may to some extent eliminate the risk of the user not having enough knowledge about the subject &#8211; they share what they want in their own words. Open-ended questions are more conversational and therefore natural to answer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Instead of asking: <\/strong><em>\u201cHow satisfied were you with the content of the e-learning module?\u201d<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ask: <\/strong>\u201cWhat made you like or dislike the e-learning module?\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The first question with a ranking scale gives only a statistical average of customer satisfaction levels.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The second one lets users fill in the blank with their opinions, you will get valuable feedback about your features and content that will help you improve your elearning software and\/or tools!<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Closed-ended Questions<\/strong><\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Closed-ended questions make data analysis much easier!&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With closed-ended questions, the answers are included in the question and the user is asked to choose which is closest to their opinion or experience. The answers to closed-ended questions may vary.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Common types are as follows:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Yes or No.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Radio select with more complex answers (usually 3-5) to choose from.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Likert scale &#8211; typically used to determine the degree of acceptance of an opinion of phenomena; or agreement with a statement; or intensity of feelings. Typically there are 5 to 7 degrees from very negative to very positive.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">With such questions, collecting feedback to improve e-learning tools that can be part of free e-learning software becomes easy. However, closed-ended questions shouldn\u2019t be used when speaking about complex generic problems and when users may have different opinions or experience with different aspects of the matter.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, if you have created a sales training course for your marketing team and want to gauge their opinion and takeaways from it, these are a few questions you could include in the feedback questionnaire:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>What challenges did you encounter during this sales training?<\/li><li>Did anything in the sales training modules come as a surprise to you?<\/li><li>What do you think should be added to this sales training course?<\/li><li>What do you think about the navigation during and between the training modules?<\/li><li>Were you able to find <a href=\"https:\/\/www.appypie.com\/educational-resources\">learning resources<\/a> and communication information easily?&nbsp;<\/li><li>Do you have any suggestions to help improve the sales training?<\/li><\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Avoid leading questions<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You should compose questions in a way that they don\u2019t suggest any particular answer. We can identify a few pitfalls of asking leading questions:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Avoid making it easier to answer in a particular way. For example,&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Leading question: \u201cDo you support international space programs?\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Non-leading question \u201cWhat is your opinion about international space programs?\u201d<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Another aspect of this issue is including positive or negative implications by using words that<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">have an emotional charge.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you ask a question like: \u201cWhat did you love about your experience today?\u201d&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You are (possibly falsely) assuming that your users were delighted with their experience.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2022 Finally, avoid linking possible answers with something desirable (or undesirable).&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For example, the question \u201cAre you for or against increasing the product price to provide better <a href=\"https:\/\/www.upguard.com\/blog\/data-security\" target=\"_blank\" rel=\"follow noreferrer noopener\" aria-label=\"data security (opens in a new tab)\">data security<\/a>?\u201d implies that you should be for increasing the product price.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Avoid double-barreled questions<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Double-barreled questions, or compound questions, are questions that ask about two topics but only allow for one answer. While guiding users to provide actionable insights is important, you also don\u2019t want to influence or confuse their answers. If you ask about two things in one question, you cannot find out exactly what the user was referring to when answering the question.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Also, you don\u2019t want to assume the answer applies to both questions now, would you?<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Improve_E-Learning_With_Qualaroo\"><\/span>Improve E-Learning With Qualaroo!<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your e-learning software or platform is up and running, it is a widely adopted best practice to constantly collect feedback from both learners and teachers\/instructors. Getting feedback from both learners and instructors is also an important part of <a href=\"https:\/\/360learning.com\/collaborative-learning\">collaborative learning<\/a>, a modern training methodology where learners share their knowledge with another at the same time. As your e-learning users\u2019 needs, habits, and ways of using e-learning tools and technologies change, your online learning tools should be adapting with them. In the current scenario brought on by the corona virus pandemic, e-learning tools have become essential services for nations all over the world, to ensure that <a href=\"https:\/\/en.unesco.org\/covid19\/educationresponse\/globalcoalition\">learning never stops, as UNESCO put it<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you would like to see your e-learning tools help learners learn as well as instructors instruct, book a real demo of Qualaroo, and see it in action for free!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The effectiveness of an e-learning tool can only be judged by how well it delivers a course content to educate and train its intended set of learners. But grading their performance at the end or asking them to fill out multiple surveys are not the only ways to judge its effectiveness.&nbsp; Yet, getting proper feedback&#8230;<\/p>\n","protected":false},"author":28,"featured_media":4655,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[124,153,125,126,3],"tags":[127,128,129],"class_list":["post-3749","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cro","category-customer-feedback","category-cx","category-marketing","category-qualaroo","tag-e-learning-tools","tag-elearning-tools-list","tag-improve-e-learning-experience"],"_links":{"self":[{"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/posts\/3749","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/comments?post=3749"}],"version-history":[{"count":18,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/posts\/3749\/revisions"}],"predecessor-version":[{"id":25252,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/posts\/3749\/revisions\/25252"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/media\/4655"}],"wp:attachment":[{"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/media?parent=3749"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/categories?post=3749"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/tags?post=3749"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}