{"id":3034,"date":"2018-10-18T19:02:26","date_gmt":"2018-10-18T19:02:26","guid":{"rendered":"https:\/\/blog.qualaroo.com\/?p=3034"},"modified":"2024-12-17T07:00:46","modified_gmt":"2024-12-17T07:00:46","slug":"optimizing-web-copy-for-saas-products","status":"publish","type":"post","link":"https:\/\/web-staging.qualaroo.com\/blog\/optimizing-web-copy-for-saas-products\/","title":{"rendered":"Can a Few Wording Changes Increase Conversions? Our Guide to Optimizing Web Copy for SaaS Products"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">For many software-as-a-service (SaaS) companies, the homepage is a major contributor to closing sales. It must demonstrate your value, stand out from the pack and ultimately convert prospects into customers. That being said, homepage copy is arguably the most important factor in any SaaS website. To help you put your best foot forward, we\u2019re sharing six strategies for optimizing web copy that your SaaS business should consider.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"1_Start_with_Search_Terms_and_Work_Backwards\"><\/span><b>1. Start with Search Terms and Work Backwards<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Most authors will tell you that before writing a novel, you have to know who your audience is. The same holds true for web copy. Understanding the personas you are selling to will be key to finding words and phrases that resonate with that audience. From there, you can determine if your website is likely to capture them with your anticipated search terms.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">One tool that we find helpful at Qualaroo is the <\/span><a href=\"https:\/\/blog.hubspot.com\/customers\/your-guide-to-creating-effective-content-with-hubspot-content-strategy\"><span style=\"font-weight: 400;\">Hubspot Content Strategy<\/span><\/a><span style=\"font-weight: 400;\"> module. This powerful tool allows you to better understand the kinds of content and phrases that you rank for as well how relevant your domain is for those phrases. Hubspot Content Strategy goes a step further to identify subtopics or to cluster content, which can help support your domain\u2019s authority and may get picked up on long-tail searches. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3036 aligncenter\" style=\"max-width: 100% !important; height: auto;\" src=\"https:\/\/qualaroo.com\/blog\/wp-content\/uploads\/2018\/10\/Screen-Shot-2018-10-18-at-1.14.04-PM.png\" alt=\"Screen1\" width=\"874\" height=\"492\"><\/p>\n<p style=\"text-align: center;\"><a href=\"https:\/\/www.hubspot.com\/products\/marketing\/seo\"><em>Example image via Hubspot.<\/em><\/a><\/p>\n<p><span style=\"font-weight: 400;\">The main objective here is to better understand how you rank for the terms most important to your business. If your site is performing well, you have the ability to leverage that relevancy by creating supporting content. If not, you may need to go back to the drawing board and make sure the language on your website supports the search terms your prospects are using discover you.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"2_Use_the_IsDoesMeans_Model\"><\/span><b>2. Use the Is\/Does\/Means Model<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">A consumer just landed on your page, and the clock is ticking. They\u2019re looking for any reason to bounce, so it\u2019s imperative to adopt the Is\/Does\/Means model for your copy, where you\u2019ll quickly identify the following:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><b>What your product <\/b><b><i>is. <\/i><\/b><span style=\"font-weight: 400;\">Don\u2019t beat around the bush. Get your value proposition down to a pithy phrase. For example: \u201cQualaroo is a SaaS product that helps companies capture qualitative insights that matter.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>What your product <\/b><b><i>does<\/i><\/b><b>. <\/b><span style=\"font-weight: 400;\">So how does your SaaS product actually do it? Immediately follow what your product is with what it does. For example: \u201cQualaroo targets the right person with the right question at the right moment in time whether it\u2019s on your website, mobile app, or more.\u201d<\/span><\/li>\n<li style=\"font-weight: 400;\"><b>What does your product <\/b><b><i>mean<\/i><\/b><b> for the customer? <\/b><span style=\"font-weight: 400;\">Too often this piece is left out. SaaS companies are content with just stating what their product is and does, but explaining what it means for your prospect is key to demonstrating value. This is the phrase that\u2019s going to get them to stay on site and gather more information. For Qualaroo customers, our product means that they better understand why decisions are being made about their brand, product or service.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3039 aligncenter\" style=\"max-width: 100% !important; height: auto;\" src=\"https:\/\/qualaroo.com\/blog\/wp-content\/uploads\/2018\/10\/Screen-Shot-2018-10-18-at-1.20.21-PM.png\" alt=\"Screen2\" width=\"787\" height=\"376\"><\/p>\n<p><i><span style=\"font-weight: 400;\">How Qualaroo uses the Is\/Does\/Means content model. <\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">On our more targeted landing pages, we take this tactic a few steps further by describing this value in terms of specific KPIs or industry metrics. For example, we have a content download page targeted toward eComm companies at <\/span><span style=\"font-weight: 400;\">https:\/\/ecomm.qualaroo.com\/<\/span><span style=\"font-weight: 400;\">. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">In it, we contextualize what Qualaroo does in the mind of an eComm reader by referencing topically relevant questions they might have, like the reason behind shopping cart abandonment rates or how to survey users regarding exit intent.<br \/>\n<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3040 aligncenter\" style=\"max-width: 100% !important; height: auto;\" src=\"https:\/\/qualaroo.com\/blog\/wp-content\/uploads\/2018\/10\/Screen-Shot-2018-10-18-at-10.59.57-AM.png\" alt=\"Screen3\" width=\"771\" height=\"307\"><\/p>\n<p><span style=\"font-weight: 400;\">As you develop the copy that answers what your product is, does and means, it\u2019s important that you research what your competitors are saying. Draw contrasts to illustrate what makes your SaaS product unique and better\u2014your consumers are making comparisons between your services, so help them make their decision. <\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"3_Specifically_Address_Different_Personas\"><\/span><b>3. Specifically Address Different Personas<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Some SaaS products and services are applicable to a number of different personas. In this case, it\u2019s crucial to speak in the terms and jargon unique to each of them. One company that does a great job of this is Twilio, a Qualaroo customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A provider of the backend technology that helps businesses engage with customers, Twilio effectively appeals to personas within different verticals. Front and center on their homepage are photos of customers from a variety of industries, including the hyper growth-oriented Uber and a health-care company called Doctor on Demand. <\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-3046 aligncenter\" style=\"max-width: 100% !important; height: auto;\" src=\"https:\/\/qualaroo.com\/blog\/wp-content\/uploads\/2018\/10\/Screen-Shot-2018-10-18-at-1.26.26-PM.png\" alt=\"Screen5\" width=\"790\" height=\"351\"><\/p>\n<p><i><span style=\"font-weight: 400;\">Learn more about how <\/span><\/i><a href=\"https:\/\/qualaroo.com\/case-studies\/twilio\/\"><i><span style=\"font-weight: 400;\">Twilio uses Qualaroo to help identify customer problems in our case study<\/span><\/i><\/a><i><span style=\"font-weight: 400;\">.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">The copy adjacent to each photo contextualizes the customer\u2019s work. This provides an invitation for a prospect to click further into the site and gather information that\u2019s most relevant to them. <\/span><\/p>\n<p><span style=\"font-weight: 400;\">By highlighting customers from different industries, Twilio is able to appeal to a variety of different personas. <\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"4_Provide_Social_Proof\"><\/span><b>4. Provide Social Proof<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Just as no one likes to go to an empty restaurant, prospects want to make sure that they\u2019re not the only ones using your software. One way to allay those concerns is to have a list of current customers on your homepage.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-3048 aligncenter\" style=\"max-width: 100% !important; height: auto;\" src=\"https:\/\/qualaroo.com\/blog\/wp-content\/uploads\/2018\/10\/Screen-Shot-2018-10-18-at-1.27.00-PM.png\" alt=\"Screen4\" width=\"792\" height=\"464\"><\/p>\n<p><i><span style=\"font-weight: 400;\">Mailgun shows off some big names in tech that use their email service for developers.<\/span><\/i><\/p>\n<p><span style=\"font-weight: 400;\">Not only will this demonstrate that you\u2019re a viable business, it will also give your prospective customer ammo for making their business case to their boss\u2014bonus points if you can link your top client logos to related case studies for further proof.<\/span><\/p>\n<h2><span class=\"ez-toc-section\" id=\"5_Constantly_Test\"><\/span><b>5. Constantly Test<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">When optimizing web copy, <\/span><a href=\"https:\/\/blog.hubspot.com\/marketing\/word-choice-conversion-case-studies\"><span style=\"font-weight: 400;\">one or two little words can make a huge difference<\/span><\/a><span style=\"font-weight: 400;\"> when it comes to conversion rates. So if you think your website\u2019s prose is perfect, you might be mistaken. <\/span><\/p>\n<p><a href=\"https:\/\/qualaroo.com\/ab-testing\/\"><span style=\"font-weight: 400;\">A\/B testing is a must<\/span><\/a><span style=\"font-weight: 400;\"> in today\u2019s digital world. In fact, these areas are most ripe for testing: <\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Headlines and value propositions<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Top landing pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Lead pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Checkout pages<\/span><\/li>\n<li style=\"font-weight: 400;\"><span style=\"font-weight: 400;\">Advertising campaign landing pages<\/span><\/li>\n<\/ul>\n<h2><span class=\"ez-toc-section\" id=\"6_Ask_Your_Users_What_They_Think\"><\/span><b>6. Ask Your Users What They Think<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Finally, if you really want to know whether your SaaS web copy is compelling, just ask your users. A user feedback tool like Qualaroo can help you identify which copy is clunky and which is captivating. Consider segmenting out your audience between customers and prospects to see if there are any differences. While your fans may be accustomed to your writing, prospects might find it a little grating.<\/span><\/p>\n<p>Bonus Read: <a href=\"https:\/\/qualaroo.com\/blog\/saas-marketing-strategies\/\">SaaS Marketing Strategies : Techniques to Grow Your Business<\/a><\/p>\n<h2><span class=\"ez-toc-section\" id=\"Your_Turn\"><\/span><b>Your Turn<\/b><span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p><span style=\"font-weight: 400;\">What strategies do you have for writing compelling web copy for an online SaaS product? Who do you think does this the best? Be sure to let us know in the comments\u2014we love to get user feedback and ideas!<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For many software-as-a-service (SaaS) companies, the homepage is a major contributor to closing sales. It must demonstrate your value, stand out from the pack and ultimately convert prospects into customers. That being said, homepage copy is arguably the most important factor in any SaaS website. To help you put your best foot forward, we\u2019re sharing&#8230;<\/p>\n","protected":false},"author":28,"featured_media":3054,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-3034","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"_links":{"self":[{"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/posts\/3034","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/users\/28"}],"replies":[{"embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/comments?post=3034"}],"version-history":[{"count":6,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/posts\/3034\/revisions"}],"predecessor-version":[{"id":18615,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/posts\/3034\/revisions\/18615"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/media\/3054"}],"wp:attachment":[{"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/media?parent=3034"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/categories?post=3034"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/web-staging.qualaroo.com\/blog\/wp-json\/wp\/v2\/tags?post=3034"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}