You already know what users are doing. Your analytics tell you that. <\/p>\n\n\n\n
Users are dropping off the checkout page, leaving the pricing page without converting, hitting a wall somewhere in onboarding, and never coming back.\u00a0<\/p>\n\n\n\n
You can see where the problem is. You just cannot see why.<\/p>\n\n\n\n
So you send an email survey. A week later, 11% responded, most with answers too vague to act on. The moment is gone. <\/p>\n\n\n\n
That is the core problem with passive feedback methods: by the time the survey reaches the user, the context is already lost.<\/p>\n\n\n\n
An intercept survey fixes that. Instead of chasing users after the fact, an intercept survey appears during the active session, triggered by what the user actually does on your site or inside your product.\u00a0<\/p>\n\n\n\n
This guide covers what intercept surveys are, how to set one up in Qualaroo step by step, and how to segment users for higher-quality responses. <\/p>\n\n\n\n
By the end, you will know exactly how to set up an intercept survey that collects feedback your team can act on, not just data that sits in a dashboard.<\/p>\n\n\n\n
<\/p>\n\n\n\n
A website intercept survey is an on-site or in-app feedback prompt that activates based on a specific user behavior, such as time on page, scroll depth, or exit intent, and asks one to two targeted questions at the moment the user has something real to say. \n<\/p>\n<\/div>\n\n\n\n
Unlike email surveys, intercept surveys require no contact database. They work with your existing traffic. You define the trigger condition, the audience segment<\/a>, and the question. <\/p>\n\n\n\n The right survey reaches the right user at the right moment, with no manual outreach.<\/p>\n\n\n\n The format matters as much as the timing. <\/p>\n\n\n\n A well-designed intercept survey appears as a small, non-intrusive widget, not a full-screen takeover. The goal is to capture feedback in real time<\/a> without disrupting the experience you are trying to understand.<\/p>\n\n\n\n